92 Google reviews
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Alex Stephen
I recently visited the bank @ one Utama branch. I was assisted by Steven. He provided excellent service from start to finish — calm, patient, and very professional. Steven took the time to clearly explain the steps involved, ensured my …
Han
I just got back to Malaysia after many years overseas. The past few weeks I've met with some unhappy customer service experiences, until I dealt with Steven of this bank today. I'm truly impressed with his attitude and excellent service. I wish that my comments here will help Steven in getting the due recognition that he deserved.
sylvia edward burns
I recently had a very frustrating experience with HSBC's customer service. I called multiple times to change my debit card PIN, only to be given a number that is on a machine. Despite calling 8 times, each call was met with a message about …
Leene Ahmad
If there is an option for zero star, thats what this place deserves. Only one general counter opened at 2.30pm Tuesday, nobody at Premier. Bad service.
Roy Yap
If you need to do banking at HSBC on a Saturday, this is the place to do it. Came here on a Saturday afternoon. There was just one other customer around so no waiting at all. Got my needs settled within 10 mins.
Azizi Ismail
I recently visited the HSBC Amanah branch at One Utama, and I had a wonderful experience. I was facing some issues accessing the bank’s mobile application, and the staff were incredibly helpful. …
bored wascreate
This is very frustrating services just to get an access from Hsbc to get my hsbc apps working. While i wait here for nearly 3 hours just to settle a 15 minutes job. I wonder hsbc such an international bank provide such services to the …
Hans Chang
No numbers in front of me. Been waiting for the past 15 mins. No courtesy and even the security guard doesn’t communicate well. What happened to the quality of retail banking? Even the RM at their desks is glued to their computer or just chatting away with the peer.
Polly Lee
Super damn slow and poor service, as a customer, I have to wait more than 2hrs to get a mobile banking code for new credit card. Really wasting time!
Silvia Kartika
Avoid this HSBC branch unless you enjoy fighting like in Iraq. If you have high BP or heart disease, beware! Zero empathy both from their RMs and officers. Endless complications, Premier or …